The People Behind C3 | Episode 2, Part 1: Petros Papadopoulos
Petros Papadopoulos, C3’s Tier 2 Service Desk Technician, shares insights on the human side of cybersecurity and the importance of starting early.
About this Episode
In Episode 2, Part 1 of The People Behind C3, we introduce Petros Papadopoulos, a Tier 2 Service Desk Technician who has been with C3 Integrated Solutions for over a year. Petros highlights the day-to-day tasks of supporting clients, from resolving technical issues to addressing cybersecurity concerns. He shares how his role has deepened his understanding of the human element in security and provides valuable advice on why starting early is crucial for organizations preparing for cybersecurity and compliance processes. Join us as Petros discusses the intersection of people, technology, and security.
About the Series
The People Behind C3 is an episodic series that offers a glimpse into the diverse and talented individuals at the heart of C3 Integrated Solutions, the Defense Industry’s leading managed services provider. Through insightful interviews, this series humanizes the complex world of cybersecurity and CMMC compliance, revealing the human stories that drive our mission forward. Join us as we showcase the expertise and passion that make C3 a trusted partner in securing the nation’s most critical information.
Transcript:
I’m Petros Papadopoulos, a Tier 2 Service Desk Technician, and this is The People Behind C3.
What does it mean to be in a service roll at C3?
At customer support here at C3, our primary role is to assist the users of our clients with their day-to-day needs. So, we build and manage a secure environment for our clients to use, and there is a wide range of day-to-day needs that end users may have. They’ll email or call us, and we help them with everything from “my printer’s not working” to “I got this suspicious email” to “we’re adding a new user—can you set up a computer for us?” We also monitor alerts. So, it’s a really wide range of things, but it’s primarily those day-to-day needs that the service desk meets.
What do you wish someone had told you before getting into this industry?
One thing I maybe did not expect coming into a service desk role was that, while I knew it was people-facing and involved working directly with end users, security overall is much more people-focused than I initially thought. It’s really all about people in the end—how they behave, how they do their work, and how they interact with data.
What advice would you give someone just starting their risk journey?
At the service desk, I have kind of an outside perspective on the cybersecurity process. From what I’ve seen, my advice would be to start early. The reason being, it’s going to take longer than you think it will. There is both internal discovery—what are our needs—then going out to find a provider to help with risk management, compliance, and cybersecurity. Then, you have to get approval for funding. The more you get into it, the more steps there are just to get to a starting line. That’s why my advice is to start early, because the more you dig into it, the more you’ll find out you may need to do. It’s better to figure that out sooner rather than later.
Meet the Author
